Returns Policy
Last updated: July 9th, 2026
Thank you for shopping with Nation Gear. Nation Gear products are produced and fulfilled through Levelwear Canada.
What’s your return policy?
At this time, we don't offer returns on orders as each product is made to order. If there are any issues regarding ordering incorrect size(s) or issue(s) with your order, please contact us at directly support-ca@levelwear.com and we will do our best to figure out a solution!
Do you offer refunds?
Yes. Refunds are only offered to customers and to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support-ca@levelwear.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts or please size up as all clothing is unisex—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at support-ca@levelwear.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Final Sale Policy
All sales are final.
We do not offer returns, exchanges, or size exchanges at this time.
Please review your order, shipping address, product details, and size guide carefully before completing checkout.
Damaged, Defective, or Incorrect Items
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support-ca@levelwear.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Order Changes and Cancellations
Order changes and cancellations are not guaranteed once checkout is complete.If you entered the wrong item, size, colour, or shipping address, please email support-ca@levelwear.com as soon as possible with your order number.
Once fulfillment begins, we may be unable to update or cancel your order.